HomeCanadaInsightsThe Future of Gen Z in the Health Industry: Understanding the newest generation of health consumers’ needs and priorities

The Future of Gen Z in the Health Industry: Understanding the newest generation of health consumers’ needs and priorities

Date
June 13, 2025
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Gen Z is not just the future of healthcare — they are its present. Now making their own healthcare decisions and navigating a complex system for the first time, these young Canadians are fundamentally reshaping the industry.

Burson's Gen Z Health Report provides critical insights into their unique healthcare priorities, anxieties, and aspirations. The research draws on a global online survey* of 5,000 Gen Z adults (18–27), including 500 respondents in Canada.

Raised in a digital world and profoundly shaped by the COVID-19 pandemic, Gen Z are approaching health with a distinct perspective. This report delves into Canadian Gen Zs' evolving attitudes, revealing:

  • A heightened emotional burden: They experience more negative emotions than global counterparts when assuming healthcare responsibility in a post-COVID era.
  • A shift towards holistic wellness: There's a growing embrace of alternative approaches.
  • Systemic Challenges: Canadian Gen Z face greater difficulties accessing healthcare than their global peers, with prevalent struggles concerning communication and cost within existing systems.
  • Proactive health engagement: They are actively researching and advocating for their own care.
  • Demand for credible information: Skepticism towards traditional healthcare communication drives a strong desire for sincere, trustworthy health information from credible sources, including healthcare providers and healthcare companies.

Download the full report now to uncover the healthcare experience Gen Z truly desires. This essential reading is invaluable for healthcare providers, pharmaceutical professionals, insurers, and anyone aiming to understand and effectively connect with this unique generation of healthcare consumers.

*September 2024

The 2025 Gen Z Health Report for Canada includes an analysis from Decipher Health, our AI solution that assessed the believability of key survey findings and provided a 360-degree view of the Gen Z report participants. Decipher Health fuels powerful communications tailored to specific audiences, like Gen Z, by predicting their responses to narratives, spokespersons, and social creative content, eliminating guesswork and enabling faster, always-on market research.

Decipher Health was created in partnership with AI company Limbik and is an offer through PR Studio in WPP Open, WPP’s intelligent marketing operating system powered by AI. Get in touch today to schedule a consultation with one of our Decipher Health experts to learn how to incorporate this tool for your business needs.

*September 2024

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